returns and exchanges
Your new pair of Mezcalero is genuine and unique. If you notice any flaw or imperfection, it's because we preserve the nature of the leather, always keeping the authenticity of our product with a 100% handmade procedure.
Since we offer free returns and exchanges, you can place your order with confidence. If you’re unsatisfied with your boots or the way they fit, you’ll be able to print off a free, peel-off shipping label and return or exchange them without the cost or hassle, just ask for it by writing us an email email@example.com
Refund and exchange policy
It's our duty and commitment to offer you products with the highest quality, and, starting from this premise, you will be able to return and/or exchange any product purchased on our website www.mezcalero.us if:
The purchased product turns out not to be your size, or you want to exchange it for another model, color, or size.
The product has fabric flaws, such as a broken zipper, studs, stones, rivets, or any other ornament detail that could be detached because of the treatment of the box on the shipment; as well as broken stones or buckles.
It's been a mistake on the shipped product, as long as it doesn't present any sign of use or mistreatment.
Before reaching out to us make sure you:
1. Know your Order Number, located on your confirmation email.
2. Check if the product you want to exchange for is available on our website: www.mezcalero.us
3. If you want to exchange the size, please verify if it's available on our website.
4. If you want to exchange it for another product: the product you wish to exchange your former item has to adjust to the amount of the new one. If the new product has a lower price than the previous one, you will get the remaining on a coupon for you to use on a further purchase. If not, you will have to pay for the difference before the exchange gets done.
To take into account:
If the 30 or 15 days have already elapsed, your request will be revised, and, in case of being accepted, without any exception, you will have to pay the fee for the delivery services.
If you want to change the size of the item, the first one is on us, and from the second one, you will have to pay the fee for the delivery services.
320 Logistic Drive, Suite C, Laredo 78045, USA
IMPORTANT: If you received the wrong order, it will be exchanged for free. If you acquired it during any sale season, the price will be respected within the dates stipulated above.
Contact us for more details or help with the process. Text us: (210) 908-7128.
The refunds will be made through the same payment method used to purchase the item in a maximum term of 15 days, depending on your bank and the paying method.
When requesting a refund, once the item arrives at our warehouse and it complies with the previously described conditions, the transaction will be made within a time limit of 3 labor days. As soon as we do it, you’ll get a notification.
*The period for the refund to be reflected in your bank account depends on the bank you are affiliated with.
** Mezcalero Boots reserves the right to reject returns after the deadline and if the merchandise isn’t in the same conditions it was when shipped, or if it doesn’t comply with our return conditions. We will withhold the refund until we have received the merchandise.
Keep the labels, invoices, original packaging, and return the product in perfect conditions. Do not mistreat the item, try it on clean surfaces, and make sure to not make any damage. It's really important to keep this into consideration; if the product presents mistreatments or worn signs, the return will not proceed and we'll return it to you.
If the item presents a flaw or damage because of the shipment, it will be replaced ONLY IF it is reported in the first 30 days after you receive it.
If you wish to exchange your product to another size, model, or color, it will only proceed if it’s reported on the first 15 days after you've received it and the item is returned in perfect conditions.
Generate your report by sending us an email to firstname.lastname@example.org, or by sending us a text to (210) 908-7128, where you describe the reason for the return or exchange, including the information of your order. You must attach some photographs where the anomaly of the item is shown.
Your request will be inspected, and, in case of being approved, you will receive an email or text indicating the steps to follow, such as a shipping label with the relevant data, unless it is explicitly stated otherwise.
Once you obtain the shipping label, you must print it and take the item to the designated parcel offices. IMPORTANT: If your purchase was over 100 USD, the shipping guide is already paid by us. If it was below that, you will have to cover the corresponding cost of the shipment.
As soon as the package is delivered, notify us via email: email@example.com or text: (210) 908-7128,so we can be on the lookout for your parcel. Once it arrives, we will get in touch with you to let you know your new item is on its way.
Within your purchase, you can exchange ONCE for free. For the subsequent returns or exchanges, you will have to pay the fee for the delivery services.